Refund Policy
This policy sets out the terms governing refunds of tickets purchased through the platform, when a refund may be requested, and the cases in which an amount is not refundable. Some events may have their own refund terms. Where they do, those terms are stated explicitly on the event page before purchase is completed, and they apply to the extent that they do not conflict with the laws and regulations in force in the Kingdom of Saudi Arabia.
Refund window
An attendee may request a full refund of the ticket price within 7 calendar days of the date of purchase, provided the request is submitted at least 7 calendar days before the event start date. Whichever of the two periods above expires first shall apply. After the refund window closes, the amount is not refundable except in the exceptional cases set out in this policy or as approved by the event organizer.
How to request a refund
Refund requests must be sent by email to: inquiry@symposiax.sa The request must include the following: — The attendee's full name. — The ticket number or registration number. — The email address used at registration. — The name of the event. — The reason for the refund request. Requests are reviewed and answered within no more than 5 business days of receipt. Additional information may be requested to verify the purchase before a refund is approved.
Non-refundable cases
An attendee is not entitled to claim a refund of the ticket price in the following cases: — The refund window set out above has expired. — The ticket or QR code has been used to enter the event. — The event was attended, in whole or in part. — The attendee did not attend and did not cancel within the refund window. — The event page stated explicitly, before payment, that the ticket is non-refundable. — Participation was ended or cancelled because of a breach of the event's terms and conditions or of the organizer's instructions. — Incorrect information was provided, or the ticket was used in a manner that breaches the registration terms.
Duplicate payments and technical errors
Where an amount is charged more than once for the same registration as a result of a technical error or an unintended duplicate payment, the transactions are verified and the duplicated amount is returned once the claim is confirmed. Refunds arising from a duplicate charge are not subject to the ordinary refund window.
Cancellation by the organizer
Where an event is cancelled in full by the organizer and no alternative date is set, the full amount paid is refunded to the attendee automatically, to the payment method used for the purchase, and the attendee does not need to submit a refund request.
Postponement or change of date
Where an event is postponed or its date changed, tickets remain automatically valid for the new date. If the new date does not suit the attendee, they may request a full refund of the ticket price within 7 calendar days of the official announcement of the new date. After that period the ticket is treated as confirmed for the new date and the ordinary refund policy applies to it.
Change of venue
If the event location is changed materially in a way that reasonably affects the attendee's ability to attend, the organizer may make a refund option available; details are announced to attendees at the time the change of location is announced.
How refunds are returned
Approved refunds are returned to the original payment method used at purchase wherever possible. A refund is not transferred to a different account, card or payment method except where a refund by the original method is not possible, and after verifying the identity of the person who made the transaction. Once a refund request is approved, the refund process begins within no more than 3 business days. The time needed for the amount to appear in the customer's account after the refund has been processed may vary depending on the payment method, the payment service provider and the issuing bank.
Administrative and payment fees
No administrative fee is deducted from the ticket price when a refund request is approved. Separate service, processing or payment-gateway fees — where they exist — are disclosed to the attendee before the purchase is completed, and whether they are refundable depends on the nature of the fee, the terms of the payment service provider and the applicable regulations. Where an event is cancelled in full by the organizer, the full amount due to the customer is refunded in accordance with the regulations and the terms of the payment transaction.
Misuse of the refund policy
The organizer may refuse any refund request shown to be fraudulent, to contain incorrect information, or to be an attempt to recover an amount already refunded, while reserving any other rights available under the applicable regulations.
Contact
For refund requests and enquiries relating to payment or registration: Email: inquiry@symposiax.sa
General provisions
Registration, payment and refund transactions are governed by the laws and regulations in force in the Kingdom of Saudi Arabia. Where special refund terms apply to a particular event, they must be displayed clearly on the event page before payment is completed. The user's acceptance of the terms and conditions and completion of payment constitutes acknowledgement that they have reviewed the refund policy applicable to that event.
Last updated: 20 September 2026